Bought the paloma sofa bank holiday Monday in August. After recently buying a new flat in Chelmsford I needed two beds and a sofa. My parents who live in London have always bought sofas from FV, I remember going there as a child. Bank Holiday Monday first thing in the morning went with the folks to FV to sort out the sofa, I found one I liked and asked for the gentleman how long to delivery, he said 3 weeks if I took it in white. This was perfect as I needed it in 4weeks and wanted it in white, so I told him I was going to buy my beds and I would come back to pay. As I thought I had found a sofa to be delivered in my time frame I didn't look else where. Going back to FV in the evening I was told by a different sales assistance the information I had been given was incorrect and delivery was 9weeks. I wasn't keen on waiting so was ready to leave without purchasing it. The sales assistance said to me he would provide me with a temporary sofa if that was the issue. They would deliver this whilst I waited for my actual one. He cleared this with the manager and I went ahead with the order. I made it extremely clear that my billing address was in London (parents house) and my delivery address was in Chelmsford. I was reassured this was not a problem. I only needed to tell them my moving in date for the flat. A couple of weeks later I gave them a call to say I was moving in. I was told they couldn't deliver the temporary sofa as it was too far, but they would deliver it to the London address (what use would this be!). I was assured I would be contacted and surprise surprise I wasn't. I called the store manager to complain. He made a load of false promises. I was told the day after I would be called with a delivery date for this temp sofa and I would have it that week. Its 8weeks from when I placed my order and he has not called back. Every time I called after that, I was told he was too busy. I gave up contacting the store. I am fed up with all these false promises. The sofa is due for delivery around the 28th and I have not got high hopes. Lucky I've got used to fitting on the hard wood floor, as from the reviews below I don't expect the last hurdle of this process to go smoothly. To top it off when I placed my order the salesman asked why I didn't buy my beds from FV. Thank god I didn't I'd still be sleeping on the floor. Appalling customer service. Ive gone as far as telling friends not to buy from FV, and in the last month 3 people I know have bought properties. From a fantastic company I used to tell everyone about I can't believe this is what its turned into!
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