3 months ago I sold 2 phones to CEX for minimal cash. I was promised that all data would be deleted from both phones prior to resale. So today my mother in law receives a phone call to say her son's lost phone has been found. I go to collect it and lo and behold it's the one we sold! All of the contacts are still on it, along with photos and sent texts. I am horrified and after seeking advice will be contacting the police, citizens advice bureau and trading standards. I am trying to find the paperwork I was given which clearly stated the data would be removed (we already deleted as much as we could and removed the SIM. The manager has no idea what will be awaiting when I go in. Do not touch this company with a barge pole.
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