Cal Smith´s profile

Reviews (1)


avoid avoid avoid!!! delete your data before you go in!

3 months ago I sold 2 phones to CEX for minimal cash. I was promised that all data would be deleted from both phones prior to resale. So today my mother in law receives a phone call to say her son's lost phone has been found. I go to collect it and lo and behold it's the one we sold! All of the contacts are still on it, along with photos and sent texts. I am horrified and after seeking advice will be contacting the police, citizens advice bureau and trading standards. I am trying to find the paperwork I was given which clearly stated the data would be removed (we already deleted as much as we could and removed the SIM. The manager has no idea what will be awaiting when I go in. Do not touch this company with a barge pole.

25 November 2013

Reply from CeX

Hi Cal,

Thanks for the feedback.

We deal with thousands of items everyday, and we have a test procedure in place to ensure that data is removed from all storage devices. We always test/ buy/ sell in good faith, but unfortunately on the rare occasion mistakes are made.

We do work with customers through these issues, and we will correct any error on our part. We do not intend to cause distress to anyone and will always seek to make sure we rectify any mistake we may make.

If you haven't already let us know the details - please get in touch.



Cal Smith´s profile

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Cal Smith
United Kingdom