I'm not the type who write review in general but for this one I make an exception.
4 days ago the internet was down and when I called I was told that there was a cable cut in the area. I was also told that I was one of the lucky ones because it's only the internet that's not working but my phone was still working. So I was promised 2 hours to 1 day and my internet would be up and running. I was also told that those who had both phone and internet not working would have to wait for 3 days.
Now 4 days later, my internet is still not working and my phone is dead. I had to call them using my mobile and waited for almost half hour.
The customer service person was not the best in explaining what I needed to do to test my phone line. I had to say I don't understand what he's asking me to do over and over. As if I would know where my main phone line is and understand what he meant by alternate line. When I finally got it and opened my phone socket to test the alternate line and the phone line is still not working, he asked if I used a spare phone. When I said no, I heard him sighing. As if I have extra money to buy a spare phone just in case I need it to test a phone line. It's ridiculous.
So now I need to wait until the phone is checked and I was told that if engineer comes to check the line, that I may be charged. I'm sorry but I got irritated immediately when he mentioned the word 'charged'. It doesn't make sense that I would be charged for any of this especially when I was initially told 4 days ago that there was a cable cut problem in my area.
And furthermore, the internet is still down, which means even if my phone is working now I still don't have internet. And he said "we are still working on it" but he doesn't know when it's going to be resolved. No timeline! Are they expecting us to wait forever?
They maybe cheap but this is not acceptable. Avoid while you haven't connected with them. I'd rather pay a bit more without this hassle. I'm currently looking for other alternative.
Simon Phillips found this review useful
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