I have shopped with Zavvi for many years and I did have problems a few years ago but gave them a second chance. Recently they have started a tiered level of delivery which by default goes to express at a charge of £4:95, I unchecked this for the standard free delivery but made the mistake of going back into the shop to check out something else. It then reset itself to the express delivery and when I checked out I was hit with the £4:95 charge, I then received confirmation which showed the charge so I went back and requested cancellation, 10 mins later I received an email I was too late to cancel, total time from ordering to being told it was too late 20 mins. This is from a firm who kept my orders waiting for 4 months and then failed to deliver. I emailed them with the details and received the standard we will contact you reply. 3 weeks later I'm still waiting. Standard of customer service is going down again, together with stealth charges introduced I will be shopping very rarely with them and only if I can't get it else where.
The package did arrive next morning, a bit early as it was a Xmas filler.
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