John Wallis´ profile

Reviews (1)

Very disappointed!

Ankle brace ordered, thigh strap received three days later, easy mistake to make I suppose so I sent a polite email though the website to ask what process I need to take to rectify the problem. I recieved an automated response within 30 mins saying someone will get beack within 1 working day... nothing... 2.5 days later I sent another email asking for an update, automated reply received again within 30mins stating I would get a response within 24hrs... 3 days after that still nothing. Just poor customer service.

The automated email machine is however, doing a great job and deserves a pay rise!

21 October 2013

Reply from Physioroom

Hello Mr Wallis.

We are sorry to read your review.

We apologise for the delay in the response and also for the incorrect item being sent to you, we have arranged for the correct item to be sent to you and you will receive this tomorrow.

We have contacted you directly to advise you of this.

We apologise for any inconvenience caused, any problems please let me know.

Kind regards,


The Physio Room Team

John Wallis´ profile

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John Wallis
United Kingdom