DHL

Appalling customer service

Utterly rubbish service. There were mistakes made with my address etc. which is why the parcel was not delivered and I could accept that but there was no attempt to either take responsibility or rectify the situation. That the mistake was the fault of the company took an exhaustive amount of time to get to the bottom of, wading through a customer 'service' experience that was gobsmackingly awful; surly, rude, defensive, obstructive and economical with the truth. As a consumer I choose where to spend my money and I shall make every effort to do so with companies who use alternative delivery companies who are committed, obviously, to getting it right but, equally importantly, making it as easy as possible to deal with when things go wrong.