Mr Richard Goodchild´s profile

Reviews (2)

Partmaster.co.uk

Quick and efficient - would use again

Both parts I wanted were in stock and the next day delivery service was very good: I had both before lunchtime the following day despite ordering them mid-afternoon the day before.

Expansys.com

Need to check emails more regularly!

I have bought from Expansys several times in the past and would again, but on this occasion, I noticed that on the despatch notification, the wrong house number was on there. I emailed customer service (not wanting to pay out for the 0845 number for customer service - how about an 01 or 02 contact number?) to let them know, requesting them to contact the courier to correct the house number and get back to me asap. I heard nothing and got no email reply either. Lucky that the person down the street who got the item knew where I lived, or that would have been £20 down the drain. Poor customer service on this occasion: not good enough!

21 October 2013

Reply from Expansys

Hi, we are disappointed to hear the problems you have had with our customer service team. We completely understand your complaint and really appreciate your feedback. We hope that even after this, you will continue to shop at Expansys in order for us to demonstrate our usual standards of service.

Regards.

Mr Richard Goodchild´s profile

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Mr Richard Goodchild
Reviewer
United Kingdom

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