bilal´s profile

Reviews (1)

Fragrancex

HORRIBLE IF THERE IS EVER A PROBLEM

Ive ordered 4-5times from these guys and always recieved my item.
Prices are good.

BUT they recently decided no more free shipping to the UK, so despite using my coupon which I was emailed, and despite their website confirming I recieve free shipping, when I finally paid them it turned out they had sneaked in the delivery fee!!
There was NO CLEAR INDICATION the free delivery was no longer on, and I feel I have been ripped off...its like stealing from someone.

I emailed them, pretty soon they just copy/pasting a default email to me.
I got tired and rang them (from UK) and the most UNFRIENDLY lady picked up who, after a few minutes of asking questions, decided to cut me off!
"i'm sorry but I cant do anything, im cutting the call"

WOW, WHAT GREAT SERVICE (!)

I cant say "do not buy from here" but I can say whenever you have a problem, you have simply lost the case from the word go.
Do NOT expect your money back.
(payal cant do anything about the delivery fee...thats an added 'service' apparently by the website, so the only money I can get back is the actual price of the bottle of perfume! Not the delivery fee)

bilal´s profile

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bilal
Reviewer
Male, 1990
bolton, United Kingdom

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