Ordered 6/4/11, paid upfront for fencing, delivery time given as 7 working days (not guaranteed). Phoned 15/4/11 when is delivery, didn't know - phone back before 5pm - no phone call back. Phoned again 19/4/11, oh dear we'll get back to you today - no phone call phoned again - still not heard from delivery contractor, given their number to phone. Phoned them order had not been processed but gave delivery date. got back to Shedstore who were surprised I got through to their contractor - cancelled order. Phoned today asking were is refund, service received appalling, told could not refund until supplier confirms cancellation. Told cancellation e-mail had been sent (19/4/11), never received - told cancellation e-mail sent to supplier (19/4/11), surprise, surprise phoned supplier told no cancellation had been received by e-mail!!!!! Told have to wait up to 21 working days to get money back. Will never use Shedstore/Fencestore ever again.
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