Sooo nice that Trollbeads started a 'Worldtour': special souvenirs for travellers among us.
Last year London, went to Wave Jewellery. Great trip, great shop, great service. So WAVEJEWELLERY.COM was the first one to cross my mind, trying to find a way to get a U.K. Trollbead, introduced this month!
Okay!? Ordering from Holland, and surprisingly Shipment for FREE?! That's even hard within my own country when ordering!
Yes, little hick-up while ordering, but kindly and quickly explained by Wave through e-mail, and took it so serious that they notified their I.T. right a way!
DO NOT DOUBT to get in touch with them, when having questions!!! They reply clear and fast. Why complain elsewhere if service is good as soon as you get in touch with them?
I didn't know how to trace my parcel with the tracking nr: Asked them, they did it for me, and notified me immediately!
Package took about a week to reach me by Royal Mail. Had to sign for it myself, so not even my neighbour could take it for me as I wasn't there. I would not have mind, she's nice. BUT: Better safe than sorry, what if.... Good choice of shipment, the way it went.
Wave Jewellery has a good return policy as well, I read. I was content with my package, so didn't return it.
And oh...it was wrapped so beautiful! And I didn't even ask for gift wrappings! There was even a Trollbeads-candy in it!
SPECIAL THANKS to Kelly Huck, stock division Wave-Kendal, U.K. You've been great help, kind and quick. You can tell you must love your job!
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