I booked through this company and was attracted by the FREE additional driver offer. I accepted the quote and when I got the Voucher found €48 additional charge payable locally. I immediately telephoned Holiday Autos to query this and they said "Don't worry it's just routine you won't be asked for the €48 as it's all included in what I've already paid". Upon arrivinng at Malaga at 1am Guess What - their contractor said that we had to pay the €48 or both of us won't be able to drive. At that time of night there was not much choice of any where else to go so we were forced to cough up. It's taken me three weeks to try and resolve this. They said that they have a transcript of my call where they say they never claimed that it was included. I made that call for one reason only and I am very clear and very precise about what they said. Their transcript is pure and total fiction. They refuse to let me have a copy of the recording. I'm going to pursue these crooks through the County Court. I hire holiday cars around 6 times a year and this is the first and very last time I use Holiday Autos - they are crooks they are rude on the phone and no one there wants to take responsibility for anything. Their customer service dept is not customer facing, just a bunch if spineless snakes working in the back room. In my book "includes Free Additional Driver" means exactly that - how they can actually charge for it I don't know.
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