We have had no problems ordering - the experience is simple & straightforward. Our items arrived promptly & well packaged. One item ordered turned out to be faulty, so we rang up the customer service dept & the item was replaced straight away, with the old one being collected at the same time. It was great to be answered by a friendly voice straight away on the end of the phone instead of having to go through numerous recorded messages telling me to "press 1 for this & 2 for that" I would recommend this retailer.
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