We moved into our new home in June. We have called them every month since then asking them to send us bills. They say there is a glitch in their system and that it should be fixed soon. Meanwhile, we have no customer number, no idea how much they will charge us...and someday (who knows when?) we will get a large bill for over five months of "service". I baked an entire pumpkin pie while I was on hold waiting to speak to their representatives. I even made and rolled out the crust! We've contacted them over a half a dozen times and they keep sending bills "to the occupier" that threaten to have our meter taken with a warrant. We've tried setting up direct debit, we've asked them so many times for our bill. If a company can't send out bills and statements...then they must certainly be incompetent across the board. They sent us a letter telling us the prices were going up by over 10 percent...but they can't tell us how much we owe them? Shocking!
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