Despite placing my order late in the afternoon I had email confirmation that someone would be with me the next day. A telephone call was received from the fitter the next morning to give an ETA. This didn't happen though due to a problem with their vehicle. Not to worry I was given an apology and a revised ETA.... Unfortunately this too was put back due to the aformentioned breakdown being more problematic than was originally thought.
A final call was made to me about 6pm and a very apologetic fitter turned up around 7pm. By way of recompense for the inconvenience I was given an unsolicited upgrade on the tyres I'd originally ordered, which was a very nice gesture.
Breakdowns happen, and I was kept informed about the situation regularly to minimise the inconvenience. Overall very pleased by the communications, workmanship and customer relations. I would definately use them again and have already recommended them to a couple of people.
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