JULIE JOHNS´s profile

Reviews (1)

ProSwimwear Ltd

Ureliable & unhelpful.

Ordered items from Proswimwear 29.9.13 - all goods shown as being in stock
Website promises delivery within 3 to 5 working days
No delivery by 10/10 company phoned told not all items I ordered were in stock!!
Asked for all items ordered and in stock to be sent that day with out of stock items to be posted when available.Free returns label requested as due to such along delay certain items that were required had to be ordered from another website
No items received by 15/10 company phoned items only put in post that day despite my previous request on 10/10.
Items received 18/10 and to my dismay 1 item missing. Still awaiting a response from Proswimwear re this missing item and the free returns label.

21 October 2013

Reply from Proswimwear

Many thanks for posting your comments which are of great disappointment to me.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

I would be grateful if you could contact me via email on info@proswimwear.co.uk or on the phone at 0844 44 11 999 so that I can investigate this further and respond in full.

Thank you in advance.

Kind regards

Michal Gondolewski
Customer Services
ProSwimwear Ltd

JULIE JOHNS´s profile

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United Kingdom