I ordered a home office chair on line as recommended by a store as they had no stock. The chair was incredibly uncomfortable due to lack of padding in the seat cushion and caused pain under my thighs as the seat base was not adjustable and seemed too high at the front. I am an average 79kg. The ‘leather look’ also looked more like cheap plastic in reality.
As far as I was concerned this was a faulty product but M&S won’t let me return it to the store that I saw it in and charge £50 (one third of the price of the chair) for return collection. After a complaint they did offer to reduce that cost a little but I will never use them again!
Apparently this is in the multiple pages of small type on the T&C page hidden in the corporate website, but not in plain sight in any of my order emails, etc.
You have been warned!
Advised to be in between 2/3pm on a mail with no phone number. No delivery by 6pm eventually Googled a phone number - there is deliberately none on their website. Spent several calls over many hours waiting 'due to high volume of calls'. Found out next day they had all gone home at 6pm, their answer phone system is a joke. Late at night got a email saying delivery will be tomorrow 'as requested'. Liars.
Next day told by their staff their van had broken down yesterday. I said I will come and collect parcel. But it wasn't there, they had delivered it unannounced. The deliveryman said the guy yesterday dint know his way around and had returned with 25 parcels.
Summary - they are amateurish, deceitful and useless at logistics. And deliberately make it difficult to cotact them because they know they are sh1t.
Patrycja Sweanson found this review useful
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