I received a call from securacert stating our certs were about to expire, a cold call I admit however Jake was quite pleasant and offered us a good deal as well as reminding us to take action as the certs were just about to expire.
We installed the certs and made a small mistake on our part which caused our existing quickssl certs to be overwritten incorrectly without the new one being approved, however Jake made every effort to fix the issue with us and gave brilliant support and alternative solutions including a temp certificate to get us out of a hole on a late friday afternoon.
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