Mrs Hodson´s profile

Reviews (1)

Poor service, poor response, wrong part supplied (say no more)

I was told my part was not in stock and a lead time of 2/3 days and I would be contacted direct by the shop when in. On not hearing from the shop i rang head office and checked to see if the part was available elsewere so i could pick it up as I needed it by the next day and was informed the part was at the shop, this was frustrating as I had already gone home, i rushed to the shop to pick it up; however on arriving at my caravan just about to fit part and found it was the WRONG PART bagged with correct number but wrong. I have now got to go back to the shop and try to sort this out. One unhappy customer.

23 October 2013

Reply from Partmaster

Dear Mrs Hodson

Thank you for feedback, we value all our customers and I am very sorry that you have experienced some issues. I have contacted you directly regarding this matter.

Kind Regards

Mrs Hodson´s profile

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Mrs Hodson
United Kingdom