The online booking was easy and quick. Collection was easy too although having completed loads of forms online and printed out a rental voucher, I was a little surprised to have to complete what seemed like duplicate paperwork at the collection point. The unnecessary paperwork is a frustration but maybe it''s the same with all the companies. I would still use them again though.
Product range is good with regular discounts and offers and prompt dispatch. I had to return a faulty racing suit recently though, and when I called to explain and ensure a replacement was sent immediately, the standard reply was.... 'it can take up to 7 days to evaluate !'. This is no good in the middle of the competitive season when swimmers race every weekend, especially with a £170 racing suit bought 5 days previously and worn for a single 2 hour session !....very frustrating !. I know it's difficult and some people will try and 'con' a new suit but the default 'position' needs to assume customers are trustworthy not the other way around. Either way, 7 days to evaluate is way too long............It should be within 24 hours of receipt. My issue was resolved quickly though but please commit to evaluate quicker !. Thanks for your help and the opportunity to feedback though !.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.