Despite the slick website and 24 hr call centre, I found Aspect to be a complete waste of time.
I needed a gas engineer to come out to fix our boiler. An appointment was made for the following morning. I had arranged for a friend to be in when the engineer arrived. The engineer never arrived. I called Aspect for an explanation, and was told the job had already been done (which was impossible as the house was locked). Aspect said the job had been cancelled, but couldn't tell me by whom or why. As I had no hot water or heating I rearranged with Aspect for the engineer to visit that evening between 7 and 9. I was contacted by Aspect at 9 to say he was running late. At this point I gave up with them. I demanded an apology and am still waiting.
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