Nick Barclay´s profile

Reviews (2)

Mastershoe-Myshu

Excellent.

Exactly as described. Thank you.

aspect.co.uk

Cancelled Twice.

Despite the slick website and 24 hr call centre, I found Aspect to be a complete waste of time.
I needed a gas engineer to come out to fix our boiler. An appointment was made for the following morning. I had arranged for a friend to be in when the engineer arrived. The engineer never arrived. I called Aspect for an explanation, and was told the job had already been done (which was impossible as the house was locked). Aspect said the job had been cancelled, but couldn't tell me by whom or why. As I had no hot water or heating I rearranged with Aspect for the engineer to visit that evening between 7 and 9. I was contacted by Aspect at 9 to say he was running late. At this point I gave up with them. I demanded an apology and am still waiting.
Dreadful service.

24 October 2013

Reply from aspect.co.uk

Dear Nick,
This is Will Davies, Managing Director of aspect.co.uk.
I am concerned that you feel you have received poor service from aspect.co.uk. I have looked in to this matter, and there appears to have been a breakdown in communication with call centre when booking the job.
The late-running of the engineer then compounded the problem - I apologise for this, and want to assure you that it is not a common occurrence.
I appreciate that you may want to discuss this further - please email customercare@aspect.co.uk to do so and we can hopefully resolve this to your satisfaction.

Nick Barclay´s profile

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Nick Barclay
Reviewer
1970
London, United Kingdom

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