Daniel Sheppard´s profile

Reviews (1)

DPD UK

Never again!

Received a text giving me delivery date confirmation and several options to reply so I replied option 1 to have it delivered to a neighbour as no one would be in mine for most of the day. Receive an email and a text message saying delivery has been delayed as no one was in to sign for the parcel. Why would the deliver to my address when I arranged for it to be delivered to a neighbour? Simple instructions can't be followed shocking service won't be using dpd again

Death Dealer found this review useful

23 October 2013

Reply from DPD UK

Hi Daniel,

Please accept my apologies for the delay, and for any inconvenience caused. Having looked into this, I see the parcel is out for delivery today, set to be delivered between 13:35 & 14:35.

If you need any assistance whatsoever, please email socialmedia@dpd.co.uk with a phone number, your parcel number and a brief summary, and a customer service agent will be happy to assist.

Kind regards,

Bobby.

Daniel Sheppard´s profile

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Daniel Sheppard
Reviewer
1990
Glenrothes, United Kingdom

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