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Very poor service

I booked an annual gas service, an email from them had 23rd Sept 13 wrong date. They sent me another email with 23rd Oct 13. They phoned me on 22nd Oct to inform me that the engineers are not available as they are on emergency call. I took time off work on both occasions and it was total waste of time. They cannot accommodate an appointment when I have a day off work.
My boiler service last year was awful as the engineer left the boiler pressure low and I had to call out another engineer to rectify the fault.
I have been with British gas for almost 35 years.

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Bhasker Kotecha
London, United Kingdom