Absolute bunch of clowns.
Sold me a contract 18 months ago, sold it with a 2 year warranty for my iphone offered through t-mobile. Called recently with an issue with my iphone battery draining far too quickly. Was told that there was no record on the notes of this warranty and that calls are not kept for more than 3 months (even though I was told calls are recorded and kept by other advisers)
Overall a snakey, sneaky, disgusting company. I wouldn't trust this company if my life depended on it. I'll definitely be leaving them at the end of my contract. If they offer you anything, be sure to get it in writing and not just verbally on the phone.
Waiching_Liu found this review useful
In all seriousness guys, UNLESS you've ACTUALLY had to claim, writing 'ohh it's a really wonderful purchasing process' is useless, it's even more useless than a book on how to read, much like this company! So if you're one of those people giving this company 5 stars, writing how wonderful and cheap the company is, please don't your review is worthless because you haven't really dealt with the company or its people, instead wait until you claim, and then write how terrible they are. Now on to the review...
These guys are an absolute JOKE. I sent my iPad off for repair a few weeks ago, it was in perfect condition as I take very good care of my electronics, screen protectors, soft fabric carry case etc... After sending it off for repair due to a cracked screen (caused by a faulty misaligned home button) the iPad was returned to me with SCRATCHES all over the rear casing. After several emails to complain, Gemma Read (Claims & Administration representative) insists that these scratches were not caused in their repair centre. Even though I provided photos (no timestamp on the photo, but lets be real, right click, get info etc... provides the date and time photo was taken, if not some basic photo editing software will provide that info) have timestamped photographic evidence and a report from Apple that the Ipad was in perfect condition a few weeks before sending off for repair. The repair centre made no notes of any marks on the ipad when they received it or when it left, but mysteriously when it arrived back in to my possession, scratches were found on the rear casing. Maybe Gemma should give Sherlock Holmes a ring to solve this mystery? To me the answer seems Elementary my dear Gemma. Your repair centre scratched my ipad. Simple, yet Insurance 2 go (Citymain and Gemma) refuse to admit any fault, even though all the evidence is mounting up against them. Ridiculous tactics played by this company to deny any faults such as 'The repair centre noted no scratches' therefore we don't believe you (as if the repair centre would write 'yeah i scratched this guys ipad LOL') 'there's no time stamp, so we can't accept this as evidence' (we're no longer living in the ages of film photography, it's digitally timestamped, DUH!)
Even after all the evidence I have sent (photos without scratches to the ipad before the repair, photos of the scratches straight after the repair, the offer to show the letter from apple showing the ipad was in perfect condition, the fact that the centre made NO notes that when they received the item there were any scratches, the fact that when it left the centre there were no recorded scratches, and yet when i received the item, miraculously scratches on the ipad!!), this has been the most recent reply "Our repair centre has advised that they are not responsible for the damage caused to your iPad as the area where repairs take place is a highly controlled environment and damage to your ipad has not been reported by a technician. Therefore, we have no evidence that this damage has been caused by our repair centre." Oh Gemma, you're an excellent investigator, i'm surprised the Justice League hasn't snatched you up already! If the metropolitan police hired you, crime rate across the UK would be ZERO!!! What are they thinking hiring all those real investigators?! Let's all just trust the criminals and bad guys and forget the evidence people provide to us. I mean the people under Hitler clearly weren't guilty, I mean the evidence is there, the connections can be made, but they said they're not guilty guys, let's just trust them because they were in a "controlled environment" and that means we must trust them, not use our own initiative, just trust them. My god this company is infuriating dealing with this company.
Quality of the repair? Well I can Guarantee you this isn't a genuine Apple replacement for my cracked screen. Why can I guarantee you this? Well it could be the number of lines I can see under my screen. I mean, at first I couldn't put my finger on why my RETINA iPad looked grainy, until I turned the screen off and noticed these ridiculous lines across my screen. Way to ruin the experience for me. Thanks. Also, didn't use enough adhesive on the screen, so it's lifting away from the ipad, a shoddy job which i'm going to have to look at getting fixed elsewhere or buying a new ipad, thanks for nothing.
Overall? Joke of a company, if you send ANYTHING away, ENSURE you get a photo of the ITEM with a NEWSPAPER as a timestamp, right click > Properties is far too advanced for this bunch.
OH BTW, They're Insurance is TERRIBLE. They provide you with a REFURBISHED model, and then if they can't provide you with it, provide you money at market value (pretty sure that's what it says in the fine print) That's why I moved to ENDSLEIGH! They provide you with a NEW for OLD, If they can't replace your phone brand new, you get a cheque to buy a brand new shiny phone. Hello Endsleigh, Goodbye Rip off insurance from a joke company.
SQUARETRADE is also a good company to go with, they offer extended warranties, This includes drops and spills on your products. You can store your receipt online with them for faster processing should you ever need to. Also you can be sure you'll get GENUINE Apple parts as you can even take your ipad in to an apple store, pay for the repair yourself and get a reimbursement from Squaretrade.
STAY AWAY FROM CITYMAIN AND INSURANCE 2 GO!!!!!!!!!!!!!
Update: I did receive a message from Gary, he offered to pay for any repairs to my ipad wherever I took it and provided me with compensation for the service as a goodwill gesture. He is what every CSA should be like and had he handled my case from the beginning, I'm sure this review would be 5 stars. While Gary has done an amazing job in rectifying this issue and deserves 5 stars, insurance2go does not. The scratches still happened, I provided all the necessary evidence that suggested their repair centre lied about scratching my ipad and Gemma still refused to believe me and provided terrible customer service. It would be unjust for me to remove my review or amend my star rating. Gary = 5 stars, Insurance2go = 0 stars (unfortunately, you have to give 1 star above)
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