Lisa´s profile

Reviews (1)

Kwik Fit

Technician covered up a breakage but Kwik Fit did resolve

Had Kwik Fit out to my place of work to replace two tyres that had caused MOT failure. Service in ordering the tyres online & booking date were great and although I booked these at 9pm one night, I got a call first thing the next morning to confirm the date and details, brilliant!

Day of fitting arrives, technician was a nice guy had both tyres done within half an hour but said due to wear & tear the wheel locking nut device had ceased with a locking nut on. Made out this was perfectly normal & would be a small cost to replace. Emphasis on how he'd made sure he'd got the tyre fitted to help me out.

Queue visit to garage next day to put car through re-test. To be told that the technician should never have forced the wheel off and that I would need a replacement of all wheel locking nuts which could be quite costly,

This left me quite irate and when I called Kwik Fit they admitted the technician should have stopped immediately when he realised he couldnt get the wheel off to replace the tyre and should have consulted me first before proceeding.

They then paid the garage direct the costs to replace the Wheel locking nuts and also cost of labour incurred as the garage had to sort replacement for me and carry out some work to ensure the tyre was fitted correctly. (In mechanics words the tyre was only fitted 'finger tight')

Great service to start with, ok service resolving the problem. If only the technician hadnt openly lied to me to cover his mistake I would have rated higher. Its a shame that in 2013 this profession still treats women like idiots!!!!

Lisa´s profile

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Lisa
Reviewer
United Kingdom

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