They put in miniscule amounts of filling, apart from salad, in the sandwiches.
When ordering a steak and cheese they put a small spoonful on each 6 inch piece of bread. I asked for more and the server said with an attitude, that only one level spoon is allowed. I thought fine and shut up as I was hungry and had queued for 5 mins, then he put one slice of cheese on, toasted it, and the cheese has vanished there was so little of it. £5 for that! I walked out.
Capitol center branch in Preston.
I ordered two fleeces. They arrived in fair time, but were really really poor quality and way overpriced. Not fitting the ''Exceptionally warm'' statement from them at all. So I had to send them back for a refund. I would of sent them back for an exchange but they had low stock levels of anything else suitable.
When I went to log in to their website to sort the return out, it turned out they had deleted my account in a tech problem, so I then had to phone up and sort it that way. So much for the ''Hassle free returns''. I was told they would sort out my account, but still after weeks it does not exist.
Also, which is the most annoying thing, is they did not give me a full refund, They told me they would deduct £3.50 from my refund, to cover the return posting cost, which is OK,. BUT they Deducted more than double that. Even though the products were sent back for being poor quality and not fit for purpose or the silly high price and not fitting the description properly.
Webtogs have been nothing but difficult, sly and untruthful about this whole affair. All they have ever tried to do make excuses, prove me wrong and justify their mistakes with this order. I can supply order number etc, as I suspect Webtogs will attempt to get the honest and factual review removed.
In my experience my orders have been dispatched slowly. But have been well priced. Had an issue with a used pair of undershorts being sent to me, which they just replaced quickly. Not exceptional service after finding hairs etc inside a supposedly new pair of undershorts really, after such a horrific discovery. But maybe that is expecting too much, maybe I have been spoiled by other retailers.
Have got about 3/4 of my cash back. The other 1/4 has either been denied or not honored. Bear this in mind. Slow to give out amazon vouchers, when I have opted for that claim method. And restrictions to some payment methods is annoying.
Zip on a pair of trousers was bust. So day after buying them I took them back to the store.
Would only give me an exchange!
Ended up with a cheque several weeks later from the CEO after wasting loads of time.
Will never shop there again after buying from them for many years.
Have placed many orders with Wiggle.
On two occasions they have sent me a different size helmet than I ordered.
On one occasion they took my money saying something was in stock when it was not.
Have recently sent me something that was not as per photo on the site.
I am sick of having to waste time/ money/ fuel returning things to Wiggle by driving to the post office etc, so will look for alternatives. They acknowledge their mistakes but never apologize, offer discount or anything like other retailers do.
It is a shame as I like their site, it is simple to use with a good variety of products.
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