They put in miniscule amounts of filling, apart from salad, in the sandwiches.
When ordering a steak and cheese they put a small spoonful on each 6 inch piece of bread. I asked for more and the server said with an attitude, that only one level spoon is allowed. I thought fine and shut up as I was hungry and had queued for 5 mins, then he put one slice of cheese on, toasted it, and the cheese has vanished there was so little of it. £5 for that! I walked out.
Capitol center branch in Preston.
I ordered two fleeces. They arrived in fair time, but were really really poor quality and way overpriced. Not fitting the ''Exceptionally warm'' statement from them at all. So I had to send them back for a refund. I would of sent them back for an exchange but they had low stock levels of anything else suitable.
When I went to log in to their website to sort the return out, it turned out they had deleted my account in a tech problem, so I then had to phone up and sort it that way. So much for the ''Hassle free returns''. I was told they would sort out my account, but still after weeks it does not exist.
Also, which is the most annoying thing, is they did not give me a full refund, They told me they would deduct £3.50 from my refund, to cover the return posting cost, which is OK,. BUT they Deducted more than double that. Even though the products were sent back for being poor quality and not fit for purpose or the silly high price and not fitting the description properly.
Webtogs have been nothing but difficult, sly and untruthful about this whole affair. All they have ever tried to do make excuses, prove me wrong and justify their mistakes with this order. I can supply order number etc, as I suspect Webtogs will attempt to get the honest and factual review removed.
In my experience my orders have been dispatched slowly. But have been well priced. Had an issue with a used pair of undershorts being sent to me, which they just replaced quickly. Not exceptional service after finding hairs etc inside a supposedly new pair of undershorts really, after such a horrific discovery. But maybe that is expecting too much, maybe I have been spoiled by other retailers.
Have got about 3/4 of my cash back. The other 1/4 has either been denied or not honored. Bear this in mind. Slow to give out amazon vouchers, when I have opted for that claim method. And restrictions to some payment methods is annoying.
Zip on a pair of trousers was bust. So day after buying them I took them back to the store.
Would only give me an exchange!
Ended up with a cheque several weeks later from the CEO after wasting loads of time.
Will never shop there again after buying from them for many years.
Ordered a winter frame at the beginning of Oct. They marked it as dispatched within a few days, so I waited in the following day for it to be delivered. It did not turn up. So I emailed Ribble asking if it had definitely been dispatched. They then just put the order back to 'order progressing' in my account. So I thought fine, annoying, but they do say 11-15 working days for delivery.( It ended up in my possession on the 23rd working day)
I emailed them after 2 weeks asking for a likely dispatch day, sensing something was wrong and got a stupid miss spelled robot reply saying it will be completed within 15 working days. Which has turned out to be a lie. I replied explaining the irritating situation, and got another reply saying my correspondence has been passed on to workshop manager. I've heard nothing to date.
So I phoned them on the 15th working day saying ''But you have not dispatched it'' etc, fella on the phone had no clue what was going on, would not give me any sort of answer and just said ''Er maybe wait another day or two''. Even tried telling me I placed my order later than I did.
Phoned them again on 17th working day and the person on the phone said it will be dispatched today or tomorrow as it has been prepped already. I asked if I could just come and pick it up today then, to which he replied ''Oh I'll just have to check it has actually been prepped''.
It actually arrived, late, on the 18th working day and the frame was damaged. It had not been damaged in transit. Just packed and sent to me with a chip in the frame. So drove to their shop and was told I will get a replacement early next week, and they will give me a 10% discount ( But this has not been honored!).
Mid next week came and I had not heard anything, so I went again to their shop. Different member of staff this time, helpful and seemed to want to get it sorted. But still had to wait almost half an hour, then was presented with a replacement frame. It was still not totally unmarked, I discovered when I got it home. Also no chain guard sticker was on it, as is usual, either.
Truly unbelievable experience. Ribble did everything possible wrong, wasted so much of my time, and seemed to do their best to treat me like a mug. Absolutely best avoided. Was warned about Ribble, I should of listened.
*As expected they have absolutely no reply to this. No effort to make good what they have done wrong or at least pay me what they said they owed me.
Have placed many orders with Wiggle.
On two occasions they have sent me a different size helmet than I ordered.
On one occasion they took my money saying something was in stock when it was not.
Have recently sent me something that was not as per photo on the site.
I am sick of having to waste time/ money/ fuel returning things to Wiggle by driving to the post office etc, so will look for alternatives. They acknowledge their mistakes but never apologize, offer discount or anything like other retailers do.
It is a shame as I like their site, it is simple to use with a good variety of products.
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