Mr. Philip Harmes´ profile

Reviews (1)

Formula One Autocentres

Don't expect to be able to communicate with a company after booking ON LINE

I booked two MOT's with F1 Autocentre for my two cars at the same time. Although I entered two different registration No's the system booked both MOT's to the first reg No. I emailed their online team to advise of the mistake & although I didn't receive a reply I assumed the information had been actioned. Three days before the second MOT I thought I would not be able to make the appointment, so emailed their online team to see if I could change it, no reply. I phoned them the following day, just voicemail. On the day of the appointment I found I could attend as arranged, & as I hadn't received any acknowledgement of my cancellation email I attended. Of course, the local F1 garage were still expecting my first car which they had MOT'd three weeks earlier as my update email had been ignored. The local F1 garage then had to contact their online team who found my update message which had been sent 4 weeks earlier & also my cancellation request sent three days earlier. So they decided they must cancel the online transaction ( which I had booked with a voucher giving me a reduced cost ) & that I would have to pay the normal cost even though my car was already at their garage & they hadn't re-sold my appointment slot to anyone else. So, If you book an online appointment with F1 Autocentres, don't expect to be able to change it.

Mr. Philip Harmes´ profile

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Mr. Philip Harmes
United Kingdom