I have been constantly chasing delivery of a bookcase (promised 2-3 days). No reply to many emails, and it takes forever to get through on the phone. When I did I got a sullen agent who didn't offer an apology and said I would receive an email with a delivery date. Naturally, no email has been received and neither has the bookcase. My rearranged office is a mess whilst waiting on the bookcase. I didn't even bother telling them that the desk ordered at the same time had arrived, but without assembly instructions. I managed to put it together, but I'm an engineer. Non-engineers may have struggled far more. Awful service and I will never use this company again, and I will tell anybody who asks to avoid at all costs.
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