Garry Hicks´ profile

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Not as bad as people on here make out

I have been using Hermes since I started my Ebay business a year ago, They are cheap and never fail to collect unlike UPS who give up and go home if they can't find you with a satnav (no brain, tongue or map then...or more likely speak or read very little English in the case of one east european agency driver) Out of nearly 200 items I have had two issues where items were delivered to large flat complexes and left with "the first person they could find" or so it would appear. One was left with a cleaner who hung on to it for a few days and the other was stolen by whoever signed for it. I had a parcel delivered to my address by Hermes which was quite badly damaged but then what kind of dullwit would send a laptop in a jiffy bag.... Customer service is no better or worse than any other company these days, at least it isn't a call centre in Mumbai.

Garry Hicks´ profile

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Garry Hicks
United Kingdom