I had a ticket for 9.30am. I was at the bus stop early, there were about 20 people waiting already. When the bus arrived 14 of these people boarded and the rest was told "bad luck". I waited for the next bus which showed up but was overbooked too and I was not allowed to board. Had to find a taxi to take me to Gatwick spending another £50 but by this time I was almost 2 hours delayed and missed my flight. This company is a sham, it was hard to see the mums with children crying as they were left in cold and told to wait for another bus and told that maybe if it will be underbooked they can be taken onboard. Avoid this scam company at all costs!
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