Gina Hearne´s profile

Reviews (4)

Beaverbrooks

Fandabbydozie

I emailed customer care over a problem that I had with a purchase. Stacy came straight back to me with a positive, no quibble reply. She suggest that I contact the store where I purchased the item and again Amanda there has simply been amazing.

It's a breath of fresh air, not to end up in battle with a company, and goes such a long long way for good will and recommendations. Better than any money spent on advertising.

So in essence, I can't say a big enough Thank You guys. When it comes to buying the Wedding Rings, we certainly know where to shop.

Thewhitecompany

Amazing products and Amazing customer service

Lovely products, received quickly and I am delighted with them. I also had reason to call customer service and I spoke the the most delightful lady, she was so obliging and helpful, which is so rare these days.
So I can't recommend them enough.

Carphonewarehouse

Totally Useless! Appalling attitude and customer service, simply don't communicate or listen to customer

We simply tried to order and iphone 4s for my partner, from Mobiles.co.uk, part of the Car Phone Warehouse group, we did make and error in inputing the dob on the online form but then rather than call us to clarify details, they tried to put the order through 7 times, so we ended up with emails galore telling us about our accepted orders followed by our cancelled orders!. And because of all this, being accused of FRAUD. Surely it would have been easier to pick up the phone to call us, being a communications company!

We spent 9 hours of our day initially trying to remedy this situation, to no avail and then more of our time sending emails only to have them totally ignored. Finally after sending emails to numerous ceo possible email address we get a response but not a particularly helpful one.

We got our phone easily and simply elsewhere.
My current contract is with this company and I recommend them to my son and his girlfriend who also got phones from them. My contract is up for renewal in January but hey, I think I should go elsewhere and no more recommendations will be coming from me or my family.

I think Mobiles.co.uk system needs some serious looking at and and I think customers are totally fed up with being fobbed off by people with scripts and who are not able to understand what customers are saying to them.

Honeybun, Diamond Teeand Libty Beaty found this review useful

Mobiles

Totally Useless! Appalling attitude and customer service, simply don't communicate or listen to customer

We simply tried to order and iphone 4s for my partner, we did make and error in inputing the dob on the online form but then rather than call us to clarify details, they tried to put the order through 7 times, so we ended up with emails galore telling us about our accepted orders followed by our cancelled orders!. And because of all this, being accused of FRAUD. Surely it would have been easier to pick up the phone to call us, being a communications company!

We spent 9 hours of our day initially trying to remedy this situation, to no avail and then more of our time sending emails only to have them totally ignored. Finally after sending emails to numerous ceo possible email address we get a response but not a particularly helpful one.

We got our phone easily and simply elsewhere.
My current contract is with this company and I recommend them to my son and his girlfriend who also got phones from them. My contract is up for renewal in January but hey, I think I should go elsewhere and no more recommendations will be coming from me or my family.

I think Mobiles.co.uk system needs some serious looking at and and I think customers are totally fed up with being fobbed off by people with scripts and who are not able to understand what customers are saying to them.

Gina Hearne´s profile

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Gina Hearne
Reviewer
Female, 1959
Manchester, United Kingdom

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