Rob Smith´s profile

Reviews (1)

DPD UK

Sloppy delivery service with appalling customer care.

I waited in on Tuesday for a delivery promised for 13.05-14.05.
It hadn't arrived by 15.15, so I checked the website, which claimed it had been delivered at 13.11.
As it is not possible to speak to anybody on the phone number, I sent an email to their 'make it right' people, which promises to reply within the hour.
This email was ignored, so I sent another email 3 hours later. This too was ignored..
Later, a neighbour delivered the package to me. It appears to have been dumped outside his house whilst he was out.
The website says 'If you've already contacted us and are still not happy with our response please contact:
Sinead Croke
Director of Customer Experience
scroke@dpd.co.uk'
I did that. No response from Sinead either.

Death Dealer found this review useful

27 October 2013

Reply from DPD UK

UPDATE - Hi Rob, I understand that you spoke to one of our customer service managers on Friday, who offered a solution to this. If you require any additional information or assistance, just drop a line to socialmedia@dpd.co.uk and we'll be happy to take a look, Kind regards, Bobby.

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Hi Rob,

I'm really sorry to hear that you did not receive a response. Please be assured that I will chase this for you straight away.

Kind regards,

Bobby.

Rob Smith´s profile

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Rob Smith
Reviewer
1990
United Kingdom

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