Paid extra for luggage ontop of our airfare and it arrived over halfway through the holiday (had all my childs belongings and sentimental items/gifts for my birthday in there too) and to top it off lock was broken and items GONE!! POOR customer service, slow to respond and rude staff at airport. No compensation or acknowledgement of the missing items and fact that we paid Thomson to carry our baggage. Really unacceptable and shoddy customer service. Waste of time - fly at your own risk! Will not be using or recommending to friends/family who will definitely hear about this experience - some things are irreplaceable! Really disappointed
Mrs Sheila Evans found this review useful
Aweful!! I waited a whole day for them to deliver my parcel and by 9pm it hadn't arrived so I called them as they hadn't left a calling card and definitely had not rung the doorbell - the response was that they had 'no access'. We live in a bog standard normal house with a little gate that leads to our door - if our Royal Mail postman and every other delivery we've ever had are able to open it, it baffled us how they marked it down as 'no access'. So after arguing this point with them and being reassured it would not happen again, they agreed to deliver it the next day so I had to take a second day off work (thats loss of two days wages!) when it got to 1pm, realising I had not received a delivery time text, I called them at which point I was told it had not been loaded onto a van and would not be delivered today. Only option was to arrange for another day but I cannot afford to take another day off work and have no transport to go and collect it, so I will not be receiving my parcel - RIDICULOUS!!!
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