Aweful!! I waited a whole day for them to deliver my parcel and by 9pm it hadn't arrived so I called them as they hadn't left a calling card and definitely had not rung the doorbell - the response was that they had 'no access'. We live in a bog standard normal house with a little gate that leads to our door - if our Royal Mail postman and every other delivery we've ever had are able to open it, it baffled us how they marked it down as 'no access'. So after arguing this point with them and being reassured it would not happen again, they agreed to deliver it the next day so I had to take a second day off work (thats loss of two days wages!) when it got to 1pm, realising I had not received a delivery time text, I called them at which point I was told it had not been loaded onto a van and would not be delivered today. Only option was to arrange for another day but I cannot afford to take another day off work and have no transport to go and collect it, so I will not be receiving my parcel - RIDICULOUS!!!
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