I first found pet forums when my dog Cassie was diagnosed with spleen cancer and I was looking for some information on the disease.
It also has advice on pet nutrition and especially raw feeding so I joined. Its a very busy forum and sometimes your questions get missed but they are a very friendly bunch.
Whats good is that apart from contributing to the site in topics and discussions they allow you to post offers about your business in the pet services section. If you are genuinely on the forums to contribute then they have no problem with this and also allow a link to a website in your signature.
I ordered 200 business cards with my products on them and I paid just over £47 including delivery costs. What with their professional and easy to use website I was confident in the final result.
I uploaded the photos and was met with a message to say I needed to increase the resolution or the final result would look blurry. So I did with no problems or further error messages.
When I received the cards a couple of the pictures were slightly blurry (despite increasing the resolution as instructed on all the images) - yet some of the other pictures were fine??
For the money I paid I could have got double the amount of cards (if not more) elsewhere - but I chose Moo because of their customer friendly website.
I will not be purchasing my business cards from them again - simply because I can get the same result but cheaper elsewhere and some of the images were not crisp giving an unprofessional look to a few of the cards.
The website is easy to use and thats why they get 2 stars. The prices keep rising and I understand they are a huge company and in turn have huge overheads but one example of why I'm so disappointed is when I went to the post office to send a simple letter in a DL envelope - it weighed 56 grams.
The lady put it through that plastic measuring contraption and it went through but got stuck at the end. She then tried to charge me packet rate at £2.70 instead of a 60p stamp!
If she thought it was larger than letter rate why not charge me 90p for a large letter???
So I simply asked for my letter back and asked to purchase a 1st class stamp - my letter arrived the next day with no problems.
I've been using ekmpowershop since 2006 and never had a problem with customer support getting back to me. Only once has an issue been unresolved but it is still ongoing.
The software is easy to use & has all the features for my needs but I understand some other users have left as they believe the software is not for them due to lack of features.
I did have a custom website designed by ekm for my store but it looked more like a custom template - but when I asked for alterations to be done they did what I asked. I still feel it was an expensive template redesign rather than a custom website (as described on their design site) but I am happy with the final result.
Overall I'm happy with ekmpowershop.
Update: I have now left EKM for pastures new. They have added some new features but I couldn't add them on my EKM site because it was a custom design. I needed to know html and where to correctly place the EKM tags on my site and I felt that EKM support didn't really want to help me.
Another reason for leaving was the system kept throwing up soft 404 urls that seemed to have been randomly created? When I spoke to support about this they said they were looking into it but some weeks later still no response.
So with this and the fact that I couldn't use their new features on my custom site unless I knew how to use the html ekm tags correctly, I felt I had to leave.
I've been using APC to send parcels to my customers for nearly 2 years now and we as a company find them to be very reliable. Our customers have not reported any problems to us. The local depots are owned by independent franchises and the only problems I have with our depot is due to paperwork. But that is down to the depot and not APC.
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