After trying all of the other online supermarket offerings in this area, we now shop regularly with Ocado. They turn up on time, they even turn up earlier than the alotted slot, but always call first to check it's OK. 99% of the time everything has been in stock, Any substitutions are as close as they can make it. The drivers are pleasant and helpful. The website works, and the quality of fresh produce is good as well. Compare that to Tesco's last attempt to sell to us when they turned up 3 hrs late, some stuff missing and with 4 different excuses. I'll use Ocado before any of the rest
Good selection of product and good stock, efficient payment, and shipment within a day. Never had to use the returns process, but it was clearly documented. Maybe some better product pictures for some of the items would help me buy some more stuff :-)
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