Samc´s profile

Reviews (1)

Envirofone

Not what I expected

Offered me a stupidly low price for a phone with cracked screen (otherwise functioned perfectly) then charged me £8 to have it returned to me. Also the three days to reply to an offer is not long enough in sure allot of people unfamiliar with the process loose out to this also if choosing to decline offer it isn't to easy to find on the site.i will stick to eBay from now as it will give me more money and less hassle.

28 October 2013

Reply from Eazyfone Ltd

Hello,

Thank you for taking the time to write a review.

Your phone had a completely blank LCD which is much more expensive to replace than a cracked screen and is why we reduced the price.

We have not charged you anything to return your phone as we return all phones free of charge.

Although we only give customers 3 days to accept/reject an offer we send a reminder email out every day and also a text message if we haven't heard anything within a certain time frame. We feel this is more than enough time to decide if you want to accept our offer or not.

Hope this helps

Many Thanks Envirofone

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Samc
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United Kingdom

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