Karoly Otterbein´s profile

Reviews (1)

ProSwimwear Ltd

Long or no delivery for the discounted items

From the ordered 3 pcs swim goggles there was only one on the stock. After 1 month I got 2 pcs from which one was a totally different that I ordered. I'm still 2 month after ordering waiting for the last 2 items and do not know when and what I'll receive.........

25 October 2013

Reply from Proswimwear

Many thanks for posting your comments which are of great disappointment to me.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

Please accept my apologies for the delay with your order and the error that was made originally. We are chasing up Blueseventy every day to find out when the delivery of the goggles you are waiting for will arrive. We have been told that this should soon be with us but I fully understand that after waiting such a long time you are worried and concerned. Please be advised that you can keep the goggles you have received in error as a goodwill gesture for the inconvenience caused. We will still ship the Aqua Sphere Kaiman Black Mirrored Goggles along with the Blueseventy goggles to you as soon as that Blueseventy goggle arrives. Please let me know if you wish to continue waiting or would you rather choose alternative goggles to replace the Blueseventy goggles.

I will be happy to make changes to your order if you are happy to choose another item.

If you need any information or help please do not hesitate to contact us as we are always happy to help resolve any issue.

I look forward to hearing from you.

Kind regards

Michal Gondolewski
Customer Services
ProSwimwear Ltd

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