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I paid extra for a Saturday delivery, had a text in the morning advising it would be here between 10 and 11am. I was watching the delivery man on the map and he came within 100 yards of my house to deliver someones parcel and then went off in a different direction. Its 2:30pm now and I still have no parcel. I very much doubt he works this late on a Saturday as even the depot in Snetterton is closed for the day! This is the second time I have had rubbish service from DPD and I tell you now I will not be recommending them again to anyone. I had plans today which are now all out the window because of their incompetence. Don't even get me started on the stupid automated phone service they provide either... you couldn't even get to talk to a real person if you tried as they don't seem to want to talk to you on the phone. Utterly useless...

Death Dealer found this review useful

28 October 2013

Reply from DPD UK

Hi Matt,

Sorry to hear that you didn't receive your parcel as expected. I understand your parcel was signed for and delivered on 28 October.

If you require any further assistance, please email with your parcel reference number, phone number and a brief synopsis of your issue, and a member of our customer services team will contact you as soon as possible.

Kind regards,


Matt Vincent´s profile

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Matt Vincent
Norwich, United Kingdom