What a difference calling a company and always getting great customer service, wont go into detail but rang them 3 times since changing provider, always answered on first ring, very happy staff, a joy to deal with. Query/problem dealt with quickly and efficiently to my satisfaction Fantastic
UPDATE AFTER REPEATED ABUSE, PHONE CALLS LASTING OVER AN HR, VERY POOR SERVICE I WENT BACK TO SKY AND THE SPEEDS IM GETTING ARE UNREAL COMPARED TO TALK TALK AND YES A BILL DROPPED ON MY MAT BILLING ME FOR THE REMAINDER OF MY CONTRACT WITHIN 24HRS OF PLACING A CALL TO SKY, PITTY THEY DIDNT/COULDNT RESPOND SO FAST WHEN I HAD THEIR SERVICE. I WAS ALSO BLOCKED FROM THEIR FACEBOOK PAGE FOR REPEATING MY EXPERIENCE BUT THEY WANT MY MONEY. JUST LOOK AT THEIR FB PAGE AND IT SHOWS HOW MANY COMMENTS HAVE MADE WHICH IS MANY MORE THAN WHAT ARE LEFT TO READ. THEY DELETE PEOPLES COMMENTS AND BAN THEM TO KEEP UP THE PRETENCE THEY ARE A RELIABLE ISP, COULDN'T BE FURTHER FROM THE TRUTH, I PITY ANYONE WHO SIGNS UP WITH THEM, YOU HAVE BEEN WARNED!
Everything everyone else said with one star, dont do it. Had the service since October, had non stop hassle, service was missold, offshore call centre is an outrage with staff who are rude, agressive hang up on you or pass you from one to the next. After 3 attempts managed to get an enginerr appointment and due to my daughters school play i found i had to rearrange, i was literally getting panicky about calling them, got hung up on once, another one couldnt understand my geordie accent, 3rd one i have no idea what they were saying so i said call me to rearrange the engineers visit please, left my details. I havent got time for this, the call previously took 1hr 22 mins just to explain my situation again and arrange an engineer. Waited a fortnight to see if anyone calls as i refuse to contact them ever again, nada so called sky and got transferred back, ONE DAY LATER i get a letter saying i will have to pay for the remainer of my contract, funny that, took one day to contact me when they want money. I will be waiting till after the new year as tbh i cant face talking to them and will be hitting them with a huge complaint to the relevant bodies, i will not be paying a penny DON'T DO IT!!! Pay extra and stay with sky or virgin or whoever your with, the tele is rubbish, unwatchable as keeps buffering, pay the same as for sky if you add the extras on, basic pacakge is basically free view, takes forever to switch channels, internets running at 1.2 and i live a quater of a mile from the exchange, telephone line is always crackly Service is diabolical
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.