My wife and I are still waiting for our new tumble dryer to arrive. We had purchased it and arranged for delivery today (02 Dec 2013) and given that we both work full time it was tricky to arrange a day off for one of us to be at home to receive the item. Well, my wife waited all day and NOTHING. She's now lost a day and we're both at work tomorrow. Heaven help them if they deliver it tomorrow!!!!! I wish I had read all these reviews before opting for a supplier that uses them, i.e. ASDA. I have written them a stinking letter and will not use them again ever, unless they make amends.
Do yourself a favour folks and spare yourself the pain and frustration. I can't wait to hear the excuse. Oh, and apparently the item was on the van at 14h03 for delivery this afternoon, but guess what, nothing arrived, no phone call, not even a whisper. The fact that we tried to re-arrange our busy work schedule and specifically paid MORE for a named day delivery is even more infuriating! ASDA Senior Management will hear about how well I rate their couriers. We've lost money and now a day too. What a bunch of clowns. You'd think that in this economy companies will be stepping up their game to gain clients. I guess Yodel don't want any!
Keith Wingrove found this review useful
We left BT for Talk Talk after BT could only offer us 8Mpbs on our line whereas the Talk Talk door to door representative promised us 12Mpbs for a lower fee. This is a great speed. After a year with Talk Talk we renewed our contract feeling they had proven to be reliable and we always had a 12 - 14 Mpbs connection for 12 months we were initially with them. BUT, since renewing with them our speed has dropped to 6Mbps. I have called them, spoken to their foreign call centres, I have requested call backs via my account online (not one received yet), I have reported the issue and even left messages on their forums. Apparently they resolved our problem but guess what, the speed is the same 6Mbps. I have given up on their terrible service, their unreliability and insincerity. Perhaps they assume I'm an ignorant plebian. I work in IT and have followed all the checks, replaced my router, checked my lines and am now totally confident the problem is not on my end.
Why are these trolls not reported and why do we as consumers have to pay the same fee for a degraded service in comparison to what we received the previous year?
It seems they do anything for a new customer, but once you're an established customer they simply do not go the extra mile to assist. You've now become easy money for them.
We have decided to leave them and never go back and I will do my utmost to make sure I inform as many people as possible of their failure to fulfill their promises to customers and of course of their totally unreliable services. Never again Talk Talk, once bitten, twice shy.
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