Normally i wouldn't bother write a review, but i saw viagogo's rate is really low and some people think the site is fraud because they didn't get their tickets. First of all, if you didn't get your tickets, it's because seller didn't send it. Viagogo tells you in the beginning: "You are buying tickets from a third party, viagogo is not the ticket seller."
I don't exactly know what kind of guarantees they're giving on buying, becuse i'm seller, but they force you to require a credit card to list your tickets, and they say "if you don't send tickets on time, we may charge your credit card to buy tickets for buyer."
It seems there shouldn't be any problem but they have really low rate and much complaints. So i think source of all these complaints is careless/insufficent customer service -even though their responses to me was on time-.
If they improve it, they'd be great.
I have sold and get paid for 4 tickets (that means 2 more guys who didn't write a review -therefore you don't see- are actually happy with viagogo's service).
Payment was fast. They say it would take 5-8 days but i get it on 4th, even more it was Sunday.
It was a pleasure.
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