Dean Johnson´s profile

Reviews (3)

UK Mail

???????

I worked for this company and its clear to me that they just don't give a sh1t. stuff gets chucked around the warehouse and the drivers are treated and spoken to like a bit of dirt!!!! if you cant make a delivery your told to card it and when loading your van your items that you paid for just get thrown in that's why items get damaged. I was shocked to see how a company this big this day and age can get away with it. to sum up don't blame your driver these guys are pushed to the limits speak to HR or customer services.
1 star is to kind.

TNT Express

Cheers

Always on time. even with the winds the driver arrived on time he was polite and genuine. and my mattress arrived un damaged. brilliant.

08 November 2013

Reply from TNT Express

Hi Dean,

Thank you for your review, it's great to hear from a satisfied customer.

Have a good weekend, Lisa

XDP

Words cannot describe....

How useless this company is. After numerous phone calls and promises that my new bed would be here by this evening I go online only to discover that I have been carded. And no card through my door. Yes the weather has been bad however TNT managed to get here with the mattress by nine this morning as promised. Now that's a real courier company. I would not advice anyone to use this lame excuse of courier company. I will be reporting to various watchdogs etc this will not be swept under the carpet. Christmas is only around the corner how will XDP manage. I am aware that this is the second review but that is how furious I am. ZDBJUY002958 IP16 4DP

Catherine Benjamin Wellington Jones found this review useful

04 November 2013

Reply from xdp.co.uk

Hello Dean, I can see we collected your goods on Friday 25/10 it is saying carded, but XDP do ask all drivers to put the colour door on the details as proof of an attempted delivery, this wasnt done on your delivery so I will be passing onto the depot manager. Your delivery was completed on Tuesday 29/10.

Im sorry things didnt go as XDP would expect, but thankyou for taking the time to make this review, it has raised the issue of details needed when carded.

Regards Jennifer

Dean Johnson´s profile

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Dean Johnson
Reviewer
1982
Leiston, United Kingdom

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