I have had plus net internet since 2002 without any problems, but when we moved house they persuaded me to have phone as well.
Connection was no problem, but we didnt have phone or broadband for 4 weeks in September as there was a fault on the line and I telephoned constantly to get it sorted out. All replies were 'We know about the fault and we will look into it again next week'!!!
Eventually it was sorted out but last Tuesday our phone was cut off. I called and they have set the unlimited call tariff up incorrectly and have billed me for ALL calls, so apparently, I am over my credit limit!!! I pay by direct debit and should get all landline calls included.
They connected me again on Wednesday, but kept telling me by email that I was over my limit and I tried to make a call on Friday, only to find that I had been cut off again.
I have telephoned them constantly and they say they are looking into it for me, but it is Monday evening and I still have no home phone.
Am totally fed up with Plus Net and would not recommend them to anyone.
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