my brother bought the hoselock hospipe from this company. it arrived no problems. no damage well packaged. the hosepipe is good. only used it a few times though due to weather. the instructions are in pictorial form and i personally found them a bit confusing. fortunately my builder was here who has the same hosepipe and he set it up for me. i don't think i would have been able to do it myself using the picture instructions only. the builder also advised not to leaver the bit of hosepipe that connects from the tap to the hoselock contraption outside as he can get damaged by frost. (he did that!)
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