I had three separate orders to collect together at Heathrow terminal 4. The staff member was brilliant, even so early in the morning. She was quick and efficient, but really seemed interested in me and where I was going. I was made to feel valued as a customer. It was refreshing to find a company that does what it is supposed to do, with no hitches or delays, and staff who you feel actually go out of their way to be pleasant and helpful.
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