David Cowburn´s profile

Reviews (1)

Travelex UK

Slow bureaucratic process

I pre-ordered Oman Rial and went to collect. The desk did not acknowledge me as I arrived, instead continued to do back-office tasks. The assistant could not find my order because the drawers were not organised, so the process was to look through almost all of the orders. Once located, the computer work involved to a long time to complete. Why, especially when the money was pre-ordered? I asked her to hurry, please as I was becoming late for my plane, to which the assistant was rude, saying that she had to fill in these forms. The whole process took 15 minutes. This is too long for me and will not be ordering money again from this desk.

29 October 2013

Reply from Travelex

Dear David,

We are sorry that collection from the bureau was a slow process.

Our aim is to provide a competitive service inviting customers to pre-order their currency to secure the best rates, backed up by our Price Promise guarantee.

Some manual processing is required by bureau staff when orders are collected. Travelex is currently working to upgrade its order processing system and aims to deliver a speedier service and enhanced customer experience very soon.

Your feedback has been passed the management at the bureau you visited for review.

We hope you will consider our service for your future travel money requirements.

Kind regards,

Online Support Team.

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David Cowburn