Matt Snook´s profile

Reviews (1)

DPD UK

Says its been delivered but clearly it hasnt.

I ordered something from amazon,with next day delivery the tracking links etc said the delivery was on the way, 10:23 came and it said the parcel had been signed for, when i haven't even received the item? the address is spot on and no mistakes? so someone has my parcel because you messed up..

after getting in contact with dpd customer services, its come to light the driver has given his work load to another driver, and has signed off all the parcels himself.. the kind lad i was speaking to got in contact with the nearest depot and asked for the driver who has the parcel BUT even the depot didn't even know, so my parcel could be anywhere and no one knows where it is. the only thing ive been told i can do is contact amazon and they'll open an investigation towards it. but still it was supposed to be for next day delivery by the time my email goes through to them and the investigate im guessing probably a week.. terrible service.

29 October 2013

Reply from DPD UK

Hi Matt,

Please be assured that I have logged your details with our customer services team. They will pick this up now with a view to resolving for you. Keep me posted on how you get on, and let me know if you need any more assistance by updating your review.

Kind regards,

Bobby.

Matt Snook´s profile

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Matt Snook
Reviewer
1995
Brighton, United Kingdom

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