Hdnl

HDNL are THE MOST USELESS delivery company in the UK - and that is saying something!!

First of all unlike other delivery companies such as City Link or Hermes they are unable to provide any guidance on when the delivery will arrive beyond 7am-7pm. Because of my job this means that receiving the delivery at home isn't an option. So I called to arrange collection the week before Easter, and the automated service gave me the choice of collecting Tuesday to Saturday. I thought they might be closed over Easter but no word of this on the website or phone service so I drove to the Wembley (1.5hrs round trip) to collect the parcel on Good Friday morning. They were closed - wasted trip number one.
I was away the following week but then called the automated service again to rearrange delivery. So I reentered my numbers on their premium rate phone line and got a new collection window for a second trip to Wembley (hoorah!) for 2 May to 7 May. Off I trot this Saturday morning for another 1.5hrs in the car and sure enough... no parcel. I explained that I had been given this delivery window to the lady at the counter. She told me that was wrong (?) and it's now been returned to sender..