First of all unlike other delivery companies such as City Link or Hermes they are unable to provide any guidance on when the delivery will arrive beyond 7am-7pm. Because of my job this means that receiving the delivery at home isn't an option. So I called to arrange collection the week before Easter, and the automated service gave me the choice of collecting Tuesday to Saturday. I thought they might be closed over Easter but no word of this on the website or phone service so I drove to the Wembley (1.5hrs round trip) to collect the parcel on Good Friday morning. They were closed - wasted trip number one.
I was away the following week but then called the automated service again to rearrange delivery. So I reentered my numbers on their premium rate phone line and got a new collection window for a second trip to Wembley (hoorah!) for 2 May to 7 May. Off I trot this Saturday morning for another 1.5hrs in the car and sure enough... no parcel. I explained that I had been given this delivery window to the lady at the counter. She told me that was wrong (?) and it's now been returned to sender..
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