I realise that others have had a different experience to me but you can only report your own experience. I have had BT broadband going back to the days of dialup and have had very few problems over the years. Technically their Infinity Broadband is spot on, I was promised a speed of 65mBits/s but it regularly hits nearly 80 download and 17mbits/s upload. The Homehub 5 is a good quality stable piece of kit that has none of the regular reboot problems of earlier routers.
My only criticism is that if you need to talk to customer services you know you are in for a 30 minute call by the time you have got through to the correct dept and dealt with the issue.
I'm not saying I have never had a problem but when I have it has always been resolved satisfactorily.
I received a very good service from Mr Memory, the delivery was prompt, the memory was well packaged and I felt that if I had had a problem (which I didn't) it would have been dealt with efficiently.
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