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AmbienteDirect.com

Very poor service, nice products

The reasons for my disappointment with Ambiente Direct:
- I ordered a sofa in January
- When I ordered it, your web page told me it was "in stock"
- Tracing the parcel didn't work, telling twice about some action in Munich, nothing seemed to happen
- The DHL delivery man called February 20th when he was already on his way, leaving me 15 min to prepare and forcing me to cancel a meeting
- I was delivered no sofa, but armrests not belonging to my sofa and legs to a sofa...

- Your service center took more than 5 days to answer my email
- Then you spent additional 2 days because of the need to check whether the packaged legs of the sofa actually were the same color as on the label.
- I got my sofa mid March, but no answer to my e-mail after the sofa was shipped off
- I'm stuck with 2 unnecessary and heavy armrest which dhl refused to take when they brought the sofa
- My complaint was never replied nor did I receive any compensation

And I would like order lots of the products you sell - just not from YOU!

Dissatisfied Helsinki´s profile

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Dissatisfied Helsinki
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Finland

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