Ronald Fowler´s profile

Reviews (2)

Tyre Shopper

Second rate

Tyres were not yet there when I arrived at appointed time.
I had to phone in to check their arrival, there was no possibility of a text or email.

09 December 2013

Reply from Tyre Shopper

Dear Mr Fowler,

Please accept our apologies for the inconvenience caused with the availability of tyres at your preferred time.

We will investigate this further and come back to you in due course.

Kind regards,

Tyre Shopper Customer Services

Travelex UK

Very slow

I was kept waiting in a short queue for over 15 minutes while 2 staff apparently were making up an an order which should have been made up beforehand.
I think that I may be better off going to the Post Office again

30 October 2013

Reply from Travelex

Dear Ronald,

We are sorry to hear about your disappointing experience at one of our bureaux.

Some manual processing is required by bureau staff when orders are collected. Travelex is currently working to upgrade its order processing system and aims to deliver a speedier service and enhanced customer experience very soon.

We appreciate you taking the time to provide your feedback and apologise for the slow service at the bureau. Your comments have been passed to the Bureau manager for review.

Kind regards

Online Support Team

Ronald Fowler´s profile

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Ronald Fowler
United Kingdom